Question 1

Will callers know they're talking to an AI?

Accepted Answer

The AI receptionist sounds natural and professional. Most callers won't realize they're speaking with AI — but you can choose to disclose it if your business prefers transparency.

Question 2

How long does setup take?

Accepted Answer

Most businesses are up and running within 1–2 weeks. We handle the configuration and testing — you just provide information about your business and preferences.

Question 3

Can it handle complex or unusual questions?

Accepted Answer

The receptionist is trained on your business-specific knowledge. For questions it can't handle, it gracefully transfers the call to your team or takes a detailed message.

Question 4

Does it integrate with my calendar or CRM?

Accepted Answer

Yes. We integrate with popular scheduling tools and can connect to many CRM systems so appointments and lead details flow directly into your existing workflow.

Question 5

What happens if the AI can't help a caller?

Accepted Answer

It follows your routing rules — it can transfer to a specific team member, take a message, or send you an immediate notification so you can call back promptly.

Question 6

Is there a long-term contract?

Accepted Answer

No. We work on flexible monthly agreements. We want to earn your business every month — not lock you into a contract.

Question 7

How much does it cost?

Accepted Answer

Most small businesses pay between $299 and $899 per month, plus a one-time setup fee in the $500–$2,500 range. Exact pricing depends on your call volume, the integrations you need (calendar, CRM, scheduling), and how complex your conversation flows are. There are no per-minute charges and no long-term contracts. Book a demo and we'll send a clear, fixed quote tailored to your business.

Question 8

Can I customize what the receptionist says?

Accepted Answer

Absolutely. You control the greeting, tone, FAQ responses, scheduling rules, and escalation paths. We build it around your business — not a generic template.

Question 9

What phone number does the receptionist use?

Accepted Answer

You keep your existing business number. We set up call forwarding so unanswered calls (or all calls) route to the AI receptionist. Callers dial the same number they always have.

Question 10

Can it handle multiple languages?

Accepted Answer

Yes. The AI receptionist can be configured to greet and converse in English and Spanish, with support for additional languages on request.

Question 11

What happens during a power outage or internet downtime?

Accepted Answer

The AI receptionist runs in the cloud, so your local power or internet doesn't affect it. Even if your office goes dark, calls are still answered, appointments are still booked, and messages are still captured.

Question 12

How do I receive messages and call summaries?

Accepted Answer

After each call, you'll receive a summary via text, email, or both — your choice. Summaries include caller name, contact info, reason for calling, and any action taken.

Question 13

Can the receptionist handle high call volumes?

Accepted Answer

Yes. Unlike a human receptionist who can only take one call at a time, the AI receptionist handles multiple simultaneous calls without putting anyone on hold.

Question 14

Do you serve businesses outside of Florida?

Accepted Answer

We do. While Launch is based in Melbourne, FL and many of our clients are on the Space Coast, we work with businesses across the United States.

Question 15

How is this different from a traditional answering service?

Accepted Answer

Traditional answering services use human operators following scripts. They're expensive, inconsistent, and limited by availability. Our AI receptionist is trained on your specific business, costs a fraction of what an answering service charges, and never takes a day off.

Frequently asked questions

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